FAQ

What are Benefit Cards and what advantages do I get?

Benefit Cards are digital discount cards that give you exclusive access to special offers, discounts, and benefits at carefully selected partners – such as hotels, camps, attractions, adventure parks, restaurants, wineries, horseback riding and many others.

Unlike standard discount coupons, the Benefit Card is a unified system that allows you to explore more while spending less, without the need to search for separate promotions.

The Benefit Card is designed for both tourists and locals. It makes your stay or everyday life more affordable and richer – from cheaper accommodation and adventure experiences, to savings on gastronomy and local products.

What types of Benefit Cards are available, how long are they valid, and how much do they cost?

There are currently two digital cards available:

Silver Benefit Card – valid for 14 days, price €35
Gold Benefit Card – valid for 6 months, price €55

Both cards work in the same way – the only difference is the length of validity. This allows you to choose the option that best suits your needs:

Shorter stays (tourists, weekend travelers) → Silver Card
Longer stays or multiple visits during the year (locals, seasonal visitors) → Gold Card

What discounts do the Silver and Gold Benefit Cards offer?

Discounts are grouped into categories such as accommodation, attractions, activities, gastronomy, and local products. Some examples:

Accommodation

Butique Hotel Paradiso

Accommodation (bed & breakfast): 12%
Hotel bar: 5%
Tennis: 10%

Vita Mia Camp

Mobile home accommodation: 10%
Valid between 25.04 – 10.06 and 10.09 – 25.09

Camp Dvor

Mobile home accommodation: 10%
Glamping tent accommodation: 10%
Valid from 01.03 – 30.06 and 20.08 – 31.10

Attractions & Activities

Grotte – Baredine Cave

Baredine Cave + Tractor Story package (2 people): 15%
(Pay full price for the Cave, Tractor Story and Gallery included for free)

Karting Motodrom

Main track (10 min): 10%
Family track (10 min): 10%
Mini track (10 min): 10%
(Not valid on other promotions, e.g. "1+1 free")

Skyfox Adventure Park

Entry ticket: 10%
(Reservation required for groups over 10)

Istra Adventure (Rovinj & Barban)

Quad Safari 2h: 10%
Buggy Safari 2h: 10%
Buggy Family 2h: 10%
(Minimum 2 vehicles per tour, booking required)

Kristofor Boat Excursions

Fish picnic: 10%
Panorama & Dolphins (Kristofor boat): 10%
Panorama & Dolphins (Fjera boat): 10%
Morning Panorama (20 islands): 10%
(Max 6 tickets per card, inquire before arrival)

Kringa Adventure Park

All tickets: 10%

Medieval Theme Park

Family tickets: 10%
Group tickets (>10 people): 15%
(Reservation required)

Sailing School 360

Day sailing (full-day trip): 10%
Day sailing (half-day trip): 10%

Prodan Truffles

Truffle hunting experience: 10%
Truffle products: 10%

Kadum Winery

Wine tasting: 10%
Wine purchase: 10%

Puli Pineta Tavern

Discount: 5% (valid twice)

ℹ️ The full and regularly updated list is available on the official website.

Who are the Benefit Card partners?

Our partners include accommodation providers, restaurants, wineries, adventure companies, and attractions across Istria.
👉 The complete and always updated list of partners is published here:
🌐 www.benefit-cards.com

How can I purchase a Benefit Card?

You can easily buy your Benefit Card online:
🌐 www.benefit-cards.com

The purchase process is simple and takes just a few minutes. After payment, you will immediately receive an email with your personal digital card.

How do I activate the Benefit Card?

The Benefit Card does not become active immediately after purchase. You can buy it at any time in advance, even well before your trip. The card becomes active only at the moment you use it for the first time – that is, when you claim your first discount at one of our partner locations. From that day onwards, the validity period (14 days or 6 months, depending on the type of card you purchased) starts counting down.

How do I use the Benefit Card?

Both Silver and Gold cards are used in the same way:

Buy your card via the official website.
Check your email – you’ll receive a personal link to your digital card and the full list of benefits.
Show the card at the venue – open it on your phone and present it at the partner location.
Confirm the discount – either click the “Use” button yourself or let the staff scan the QR code.

I can’t find my login details. Who should I contact?

If you've lost or forgotten your login details, contact us at:
📧 help@benefit-cards.com

Can I cancel my card purchase for free?

Yes, you can cancel and get a full refund within 30 days of purchase, as long as the card has not been activated.
Refunds are processed within 15 days.

If the card has already been used, a refund is no longer possible. In this case, please contact us at:
📧 help@benefit-cards.com

Can I receive an R1 or VAT invoice for the purchase?

Yes. You can request an R1/VAT invoice, but you must specify this during the registration process.

Will the list of partners and benefits grow?

Absolutely! The list of partners is constantly expanding as we establish new collaborations.

Currently, the card covers Istria, but we are working on expanding to Zagreb and Dalmatia very soon. Stay tuned for updates!

What should I know about using the digital card?

The Benefit Card is personal and assigned to the buyer.
It is non-transferable – but you can use it for your group (family, friends) if you are present.

You can use multiple discounts in one day with different partners.

Can I use multiple discounts with different partners on the same day?

Yes, you can use multiple discounts with different partners within the network on the same day.

How can I check if my card is still active?

You can easily check the current status and validity of your card by logging into your account on our website and visiting the “My Cards” section. There you will see whether your card is active and how long it remains valid.
If you need further assistance, feel free to contact our support team:
📧 help@benefit-cards.com

Can I lend my digital card to someone else?

No. The card is personal and cannot be lent out.
However, you can use it to get discounts for your group (family, friends) as long as you are physically present with them during usage.

What personal data do you collect?

We only collect the basic personal data necessary for registration and activation of your Benefit Card.
All data is processed and protected in full compliance with GDPR regulations.

Where can I send feedback or a complaint as a Benefit Card user?

We value your opinion! For feedback, suggestions, or complaints, please contact us:
📧 info@benefit-cards.com